I have whitelisted an email but it is still blocked

Discuss our MailScanner install script and MailScanner itself
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Activex
Junior Member
Posts: 4
Joined: 11 Sep 2020, 15:57

I have whitelisted an email but it is still blocked

Post by Activex »

Hello,
I have whitelisted an email but it is still blocked by Mailscanner.
The document has several attachments but I don't usually have problems with pdfs.
Can anyone tell me the reason why it is blocked and unblock it?

https://imgur.com/a/PywokZw

Thank you!! :)
Sarah
Moderator
Posts: 921
Joined: 09 Dec 2006, 22:49

Re: I have whitelisted an email but it is still blocked

Post by Sarah »

From the screenshot it looks like the email was not blocked. Have you checked your exim log?
Activex
Junior Member
Posts: 4
Joined: 11 Sep 2020, 15:57

Re: I have whitelisted an email but it is still blocked

Post by Activex »

Hello Sara,

Thanks for your comment, but If you look closely in the first image you can see in white color (and not in green), which means that the mail is filtered even though it is in the white list.

In the following image you can see how Cpanel blocks it.

https://imgur.com/a/aZZl7VR

Regards
Sarah
Moderator
Posts: 921
Joined: 09 Dec 2006, 22:49

Re: I have whitelisted an email but it is still blocked

Post by Sarah »

That report means it is an EXIM filter that has blocked it, not MailScanner. Check the user's cpanel email filters and get rid of any unnecessary filters, as we have seen these cause problems on servers running MailScanner.
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