Unable to download the updates in more than server

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golden_eyes
Junior Member
Posts: 4
Joined: 02 Mar 2010, 07:13

Unable to download the updates in more than server

Post by golden_eyes »

Hi,

I'm receiving 5 emails on daily basis for the 5 server, may I know what is going on? it was working well

Oops: Unable to download: Can't connect to download2.configserver.com:443 (Connection timed out)

Regards
Sarah
Moderator
Posts: 844
Joined: 09 Dec 2006, 22:49

Re: Unable to download the updates in more than server

Post by Sarah »

You can send us an email with your server IP addresses and we will check if they are blocked in our firewall.
golden_eyes
Junior Member
Posts: 4
Joined: 02 Mar 2010, 07:13

Re: Unable to download the updates in more than server

Post by golden_eyes »

I tried to open a ticket, but I respected the rules as mentioned in the ticket system.

Please note that I'm already a customer and I have 5 licenses for CXS.

Anyway, could you please guide me to the proper mail in order to send them my IPs
Sarah
Moderator
Posts: 844
Joined: 09 Dec 2006, 22:49

Re: Unable to download the updates in more than server

Post by Sarah »

You can find our email address here:
https://configserver.com/contact.html
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