cPanel update fails after MSFE Update

[FourMat]

I recently updated MSFE to the latest version - v8.06 and now I'm getting a cPanel update failure:

W Exit Code: 3
[2017-05-17 08:22:09 -0400] ***** FATAL: Test install failed: error: Failed dependencies:
[2017-05-17 08:22:09 -0400] cpanel-clamav conflicts with ms-clamav-0.98.5-1.el6.x86_64
E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1495023522.log --force` failed, exited with code 1 (signal = 0)

MailScanner - v5.0.2 installed
ConfigServer MailScanner Script - v3.15 installed and up to date
MailScanner Front-End - v8.06 installed and up to date
cPanel 64.0.20

I'm not sure if MSFE has anything to do with the dependencies, or if this was just a coincidence. I think there had been conflicts between MS and ClamAv installations in the past, but I'm not sure what to do about it. How can I clear this error and allow updates? Thanks.

Matt

[dvk01]

that is probably because MSFE uses ClamAv connector and falls over with the full clam av installed

best to uninstall the full ClamAv & use the cpnel ClamAv connector from within msfe

[FourMat]

CSS installed MSFE for me and configured the system originally, so I'm not sure how ClamAv is interconnected with cPanel and or MSFE. Can someone from CSS address this?

[Sarah]

Looks like someone installed clamav from an rpm at some point, which we certainly would not have done. You need to uninstall the ms-clamav rpm and then install clamavconnector via WHM.

[FourMat]

OK, I've dug in a little deeper. I have always had Configserver do the installation and configuration of my servers..
I enter a yum list into the CL and I found only this entry for any clamav installation

ms-clamav.x86_64 0.98.5-1.el6 @configserver

It appears that it was installed by config server as I have always been hesitant to touch anything having to do with MS, and no other person works on this server.

If I use yum to uninstall ms-clamav, then I would force a cPanel update. Would that install the new ClamAV connector, or do I need to do another step and install the ClamAV through the Manage Plugins? Will MailScanner pick up on the new ClamAV installation?

I'm just asking specific questions so that I can minimize any potential downtime on this server. Thanks.

[Sarah]

Sorry, I had completely forgotten that we did briefly provide our own clamav rpm, Wow, that was back in early 2015, so it looks like you haven't updated for quite a while. You will need to uninstall the rpm first:

Code: Select all

rpm -e ms-clamav

Then do a Force MSFE Update in the WHM ConfigServer MailScanner FE, and that should install clamavconnector.

Regards,
Sarah

[FourMat]

I tried the command and this is the result:

Code: Select all

error reading information on service clamd: No such file or directory
error: %preun(ms-clamav-0.98.5-1.el6.x86_64) scriptlet failed, exit status 1

Any advice?

[Sarah]

Please submit a ticket on the helpdesk so we can help you.
https://support.configserver.com/