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Can't update CMC, may be my hardware firewall

Posted: 03 Oct 2018, 15:20
by aloeroot
Hi there. I've been trying to update CMC on a new server through WHM, and updates have been failing for several weeks. The server is running CENTOS 7.5 standard v74.0.9

Here are the update messages:

Retrieving new cmc package...[no progress in progress bar]

Unpacking new cmc package...

tar (child): cmc.tgz: Cannot open: No such file or directory
tar (child): Error is not recoverable: exiting now
tar: Child returned status 2
tar: Error is not recoverable: exiting now
sh: line 0: cd: cmc: No such file or directory
sh: install.sh: No such file or directory

It looks like the download is just failing, which is interesting because I can see that cxs and other services are updating alright. I think it may be an issue with our NAT firewall, so I'm wondering if there's an IP address or something that I need to have my hosting techs whitelist to allow you through? Thanks.

Re: Can't update CMC, may be my hardware firewall

Posted: 05 Oct 2018, 14:52
by 03medias
Hi!

I have the same problem as you with the same setup. Did you find a way to fix it?

However, I do not have any other firewall.

I switched to EasyApache4 recently and maybe it's the reason why I can't update anymore.

Thank you,

Isabelle

Re: Can't update CMC, may be my hardware firewall

Posted: 09 Oct 2018, 14:52
by 03medias
FYI,

By running this command line, I was able to update CMC.

curl -sL https://download.configserver.com/csupdate | perl

I've found this information on the blog.

It is now working with the updated version :)

Re: Can't update CMC, may be my hardware firewall

Posted: 19 Oct 2018, 11:24
by cornish
09 Oct 2018, 14:5203medias wrote:
FYI,

By running this command line, I was able to update CMC.

curl -sL https://download.configserver.com/csupdate | perl

I've found this information on the blog.

It is now working with the updated version :)
Which blog did you find this on do you have a link ?

Re: Can't update CMC, may be my hardware firewall

Posted: 28 Nov 2018, 00:50
by Tearabite
09 Oct 2018, 14:5203medias wrote:
FYI,

By running this command line, I was able to update CMC.

curl -sL https://download.configserver.com/csupdate | perl

I've found this information on the blog.

It is now working with the updated version :)
Thanks.. I had this same error today, and was able to update using your command..