If you believe that there is a problem with your cxs installation and want support then, as a paid product, you should use the helpdesk after having consulted the documentation.
We want to know all options for use in cxs.template. Where to find documentation for this?
User Contact: [user] (this option not working)
We also want to know how to avoid sending the SCAN REPORT
[to] = not sure if it server email or you can change to your preferred email address
[user] = CXS uses .contactemail from the /home/user/ folder
[hostname] = hostname of the server
[hits] = how many times viruses attemtp to upload
[viruses] = name of the viruses
[fingerprints] = exploit fingerprint that if match shall be put in quarantine by cxs
[user] = username of the account
[time] = time report send
[text] = scan report
User Contact: [user] (this option not working) = As specified in the documentation, on cPanel servers, CXS uses .contactemail from the /home/user/ folder, so make sure the addresses are present and valid.
We also want to know how to avoid sending the SCAN REPORT = completely disable cxs or change email template address