Search found 862 matches

by Sarah
25 Nov 2022, 05:59
Forum: General Discussion (cxs)
Topic: Can't make cxs.ignore work
Replies: 4
Views: 4363

Re: Can't make cxs.ignore work

Could you please post the cxs alert email you receive - subject and message - with domains and IP addresses removed?
by Sarah
18 Nov 2022, 06:49
Forum: MailScanner Front-End
Topic: Some Clean Messages are not delivered and send to Quarantine/ nonspam
Replies: 2
Views: 1027

Re: Some Clean Messages are not delivered and send to Quarantine/ nonspam

Do you have Store Messages enabled in MailScanner? If this is enabled, a copy of all messages will be saved in the Quarantine nonspam folder, and this would not mean there is a problem with MailScanner. I suggest that you look at your exim log to find out whether some filter has deleted those emails...
by Sarah
16 Nov 2022, 21:43
Forum: MailScanner
Topic: Managing RBLs in Mailscaner (Spamhaus open resolver no longer working with AWS)
Replies: 4
Views: 2038

Re: Managing RBLs in Mailscaner (Spamhaus open resolver no longer working with AWS)

This is somewhat helpful thank you. I'm seeing this message in the "Spam Report (components)" section under Mail Control. It's helpful to know this is coming from Spamassasin. But the Score is 0.00 anyways so therefore it's not a problem? It's still going to do the test unless you add tho...
by Sarah
15 Nov 2022, 22:13
Forum: MailScanner
Topic: Managing RBLs in Mailscaner (Spamhaus open resolver no longer working with AWS)
Replies: 4
Views: 2038

Re: Managing RBLs in Mailscaner (Spamhaus open resolver no longer working with AWS)

Are you getting that error in the "Spam Report" section for an email in MailControl? If so, it is not MailScanner but SpamAssassin that is triggering the error. You'd have to modify the actual SpamAssassin test to fix the error or stop it from checking. The rule should be in the file /var/...
by Sarah
13 Nov 2022, 08:52
Forum: General Discussion (csf)
Topic: Seperate email address for reports
Replies: 4
Views: 719

Re: Seperate email address for reports

IF there is anything set in LF_ALERT_TO, it will override what is in the templates.
by Sarah
12 Nov 2022, 08:38
Forum: General Discussion (csf)
Topic: Seperate email address for reports
Replies: 4
Views: 719

Re: Seperate email address for reports

Do you have anything set in LF_ALERT_TO in the firewall configuration? Did you restart csf and lfd?
by Sarah
01 Oct 2022, 12:46
Forum: MailScanner
Topic: I have whitelisted an email but it is still blocked
Replies: 3
Views: 1386

Re: I have whitelisted an email but it is still blocked

That report means it is an EXIM filter that has blocked it, not MailScanner. Check the user's cpanel email filters and get rid of any unnecessary filters, as we have seen these cause problems on servers running MailScanner.
by Sarah
30 Sep 2022, 21:15
Forum: MailScanner
Topic: I have whitelisted an email but it is still blocked
Replies: 3
Views: 1386

Re: I have whitelisted an email but it is still blocked

From the screenshot it looks like the email was not blocked. Have you checked your exim log?
by Sarah
31 Aug 2022, 18:35
Forum: MailScanner Front-End
Topic: Search by EMAIL ID not working.
Replies: 5
Views: 1488

Re: Search by EMAIL ID not working.

If you want us to take a look at it feel free to log a ticket on the helpdesk.
by Sarah
31 Aug 2022, 17:42
Forum: MailScanner Front-End
Topic: Search by EMAIL ID not working.
Replies: 5
Views: 1488

Re: Search by EMAIL ID not working.

Hi Sergio,

It's working on our server. Is this a cPanel server? Is it an incoming or outgoing email? Have you tried to search for other emails? I.e. is it just this particular one or any email that you search for?