Search found 781 matches

by Sarah
17 Mar 2021, 07:44
Forum: General Discussion (cxs)
Topic: uninstalled cxs, but still getting FAILED cxswatch emails
Replies: 1
Views: 236

Re: uninstalled cxs, but still getting FAILED cxswatch emails

Please log a ticket on the helpdesk for support for this paid product.
https://support.configserver.com/
by Sarah
04 Feb 2021, 18:04
Forum: MailScanner
Topic: Preventing '{Disarmed}' from being added to outgoing messages
Replies: 4
Views: 267

Re: Preventing '{Disarmed}' from being added to outgoing messages

The spam.whitelist.rules file only affects scanning for spam, not for dangerous html, so it does not prevent mails from being tagged as disarmed. If you don't want to see the disarmed tag, you have to follow the instructions in the article I mentioned.
by Sarah
02 Nov 2020, 16:00
Forum: General Discussion (csf)
Topic: CSF update fails IP blocked
Replies: 1
Views: 330

Re: CSF update fails IP blocked

Contact us by email at sales at waytotheweb.com with your server's IP address and we will check our firewall.
by Sarah
23 Oct 2020, 21:06
Forum: MailScanner Front-End
Topic: possible bug mtagroup doesn't exist on my server.
Replies: 1
Views: 342

Re: possible bug mtagroup doesn't exist on my server.

The mtagroup does not need to exist, you can disregard that setting.
by Sarah
17 Sep 2020, 22:00
Forum: General Discussion (csf)
Topic: Unable to download the updates in more than server
Replies: 3
Views: 545

Re: Unable to download the updates in more than server

You can send us an email with your server IP addresses and we will check if they are blocked in our firewall.
by Sarah
11 Sep 2020, 21:34
Forum: General Discussion (cxs)
Topic: How to disable instant cxs email notifications
Replies: 2
Views: 3255

Re: How to disable instant cxs email notifications

There is no option for a daily digest, because the point of cxs watch is to alert you immediately when a suspicious file or exploit has been uploaded. Cxs has two primary functions, as we recommend configuring it: 1) To automatically quarantine files that match as known viruses or exploits. We confi...
by Sarah
11 Sep 2020, 21:29
Forum: MailScanner Front-End
Topic: Spam appears blocked, but user receives all the spam.
Replies: 2
Views: 835

Re: Spam appears blocked, but user receives all the spam.

Have you checked these knowledgebase articles? https://support.configserver.com/en/knowledgebase/article/automatically-delete-spam https://support.configserver.com/en/knowledgebase/article/in-whm-or-cpanel-i-have-configured-mailscanner-to-delete-all-high-scoring-spam-but-emails-marked-with-definitel...
by Sarah
09 Sep 2020, 05:54
Forum: General Discussion (csf)
Topic: ImunifyAV and CSF / ClamAV
Replies: 3
Views: 735

Re: ImunifyAV and CSF / ClamAV

Clamav is required for cxs and msfe. You cannot uninstall clamav if you wish to continue using cxs and msfe.