That should work. You can log a ticket on the helpdesk and we will try to help you out.
Regards,
Sarah
Search found 888 matches
- 25 Jun 2025, 15:52
- Forum: General Discussion (cxs)
- Topic: How to delete a compromised file at CL .cagefs?
- Replies: 2
- Views: 5667
- 26 May 2025, 11:45
- Forum: MailScanner Front-End
- Topic: Whitelisting a specific double extension
- Replies: 3
- Views: 4529
Re: Whitelisting a specific double extension
Hello,
What exactly is the reason for the file being blocked as reported by MailScanner in the MailControl report for this message? This should be shown in the "Infection" section of the MailControl report.
Regards,
Sarah Michaelson
Configserver.com
What exactly is the reason for the file being blocked as reported by MailScanner in the MailControl report for this message? This should be shown in the "Infection" section of the MailControl report.
Regards,
Sarah Michaelson
Configserver.com
- 09 May 2025, 16:11
- Forum: MailScanner
- Topic: Unblock attachments with complex extensions.
- Replies: 2
- Views: 49642
Re: Unblock attachments with complex extensions.
Check this knowledgebase article:
https://support.configserver.com/en/kno ... their-name
Regards,
Sarah
https://support.configserver.com/en/kno ... their-name
Regards,
Sarah
- 07 Mar 2025, 08:51
- Forum: General Discussion (cxs)
- Topic: CXS quarantine not working
- Replies: 3
- Views: 148192
Re: CXS quarantine not working
Please log a ticket on the helpdesk for further assistance with this. Thank you.
https://support.configserver.com/
https://support.configserver.com/
- 06 Mar 2025, 16:03
- Forum: General Discussion (cxs)
- Topic: CXS quarantine not working
- Replies: 3
- Views: 148192
Re: CXS quarantine not working
It looks like an unofficial eicar test. Try it using the official eicar file. Also, you do not appear to have --qoptions set in your cxs command line. I'm not sure how you've done that since it should be set to --qoptions Mv if the --quarantine option is set.
- 19 Feb 2025, 22:17
- Forum: MailScanner Front-End
- Topic: "Action" list not showing up in one server, under mailcontrol.
- Replies: 1
- Views: 80924
Re: "Action" list not showing up in one server, under mailcontrol.
Have you configured MailScanner to store a copy of all emails? Those options will only appear if the email is stored on the server.
https://support.configserver.com/en/kno ... quarantine
https://support.configserver.com/en/kno ... quarantine
- 12 Feb 2025, 15:54
- Forum: MailScanner
- Topic: Disappearing spam messages
- Replies: 3
- Views: 281252
Re: Disappearing spam messages
No, but there is a similar feature within the MailScanner Front-End that you can enable. Go to the MSFE UI in WHM, click on Front-End Settings, and look for "Allow users and defaults to use MSFE SpamBox (BETA)".
- 11 Feb 2025, 21:49
- Forum: MailScanner
- Topic: Disappearing spam messages
- Replies: 3
- Views: 281252
Re: Disappearing spam messages
If you're running MailScanner, you should disable Spamassassin in WHM, both in Tweak Settings and Service Manager. To try to find out what is happening to those emails, check this knowledgebase article: https://support.configserver.com/en/knowledgebase/article/emails-are-disappearing-my-customer-has...
- 17 Jan 2025, 15:59
- Forum: MailScanner
- Topic: Security Advisor en WHM show error in MailScanner.
- Replies: 2
- Views: 33369
Re: Security Advisor en WHM show error in MailScanner.
It looks like the same issue that you had with lfd in your ticket. You need to speak to cPanel or your Data Centre.
Regards,
Sarah
Regards,
Sarah
- 31 Dec 2024, 08:50
- Forum: MailScanner Front-End
- Topic: What is VALIDITY error in MailScanner FE?
- Replies: 5
- Views: 101785
Re: What is VALIDITY error in MailScanner FE?
This is nothing to do with MailScanner Front-End. It is related to a SpamAssassin test. The link in the error gives further information. If you do not want to create an account with Validity you can disable the validity rules by following the steps in this article: https://support.configserver.com/e...