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by Sarah
09 May 2019, 16:05
Forum: MailScanner Front-End
Topic: Mail Scanner stops processing mail queue
Replies: 1
Views: 42

Have you gone through all the suggestions in these knowledgebase articles? https://support.configserver.com/en/knowledgebase/article/help-mailscanner-isnt-workingmail-isnt-being-delivered-what-do-i-do https://support.configserver.com/knowledgebase/article/mail-processing-and-delivery-seems-very-slow...
by Sarah
21 Apr 2019, 20:54
Forum: General Discussion (cse)
Topic: Internal Server Error 500 - ConfigServer Explore
Replies: 6
Views: 208

Make sure you are not blocking any of our server IPs in your firewall: https://www.configserver.com/ipaddresses.html If you continue to have the connection problem, please send an email to sales@waytotheweb.com with a description of the problem and your server's IP address so we can check our firewa...
by Sarah
21 Apr 2019, 06:16
Forum: General Discussion (cse)
Topic: Internal Server Error 500 - ConfigServer Explore
Replies: 6
Views: 208

Try using the script here to upgrade all your configserver scripts:
https://blog.configserver.com/?page_id=1995
by Sarah
16 Apr 2019, 17:53
Forum: MailScanner
Topic: Mailscanner is accepting mails to non existing accounts
Replies: 2
Views: 99

This has nothing to do with MailScanner. It is exim that accepts or rejects emails based on whether the account exists. You need to check either the cPanel forum or exim newsgroup and documentation for help with this.
by Sarah
04 Mar 2019, 12:48
Forum: MailScanner Front-End
Topic: Installation Service Time
Replies: 1
Views: 87

As it states in the automatic email that is sent following each order, we process orders within 24 hours and provide further instructions at that time. Thanks for your patience.

Regards,
Sarah Michaelson
Configserver
by Sarah
13 Feb 2019, 17:35
Forum: General Discussion (csf)
Topic: (OSM) SMTP packet inspection
Replies: 1
Views: 115

Assuming you already installed PCAP on the server as per the installation instructions in install.txt, you need to reinstall the perl module mentioned in the errors by running this script:
Code: Select all
sh /etc/osm/osmpcap.sh
Then check the log (/etc/osm/osmpcap.log) to make sure it installed correctly:
by Sarah
15 Jan 2019, 06:06
Forum: General Discussion (cxs)
Topic: ConfigServer eXploit Scanner 500 Error
Replies: 2
Views: 230

You most likely need to update your cxs script. The script here will update all your configserver scripts:

https://blog.configserver.com/?page_id=1995
by Sarah
02 Jan 2019, 07:40
Forum: MailScanner
Topic: Mail to a Folder
Replies: 3
Views: 1437

No, the feature is still not available and we have no current plans to add it. You can keep up to date with software updates by subscribing to our blog.
https://blog.configserver.com/
by Sarah
12 Dec 2018, 10:36
Forum: General Discussion (cxs)
Topic: Change the email address
Replies: 1
Views: 190

Please contact us by email to discuss this. (sales@waytotheweb.com)
by Sarah
05 Dec 2018, 17:51
Forum: MailScanner Front-End
Topic: Uninstall mailwatch doubt: Mailscanner database and Mailwatch/MailControl
Replies: 5
Views: 583

Mailwatch uses a mysql database named "mailscanner" (this is a systemwide database not tied to any particular domain). Because of the late situation with Mailwatch, I believe that we will be forced to uninstall Mailwatch sooner or later. To understand the consequences of that I need some informatio...
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