Hello Sara,
Thanks for your comment, but If you look closely in the first image you can see in white color (and not in green), which means that the mail is filtered even though it is in the white list.
In the following image you can see how Cpanel blocks it.
https://imgur.com/a/aZZl7VR
Regards
Search found 4 matches
- 01 Oct 2022, 12:11
- Forum: MailScanner
- Topic: I have whitelisted an email but it is still blocked
- Replies: 3
- Views: 1423
- 30 Sep 2022, 17:39
- Forum: MailScanner
- Topic: I have whitelisted an email but it is still blocked
- Replies: 3
- Views: 1423
I have whitelisted an email but it is still blocked
Hello,
I have whitelisted an email but it is still blocked by Mailscanner.
The document has several attachments but I don't usually have problems with pdfs.
Can anyone tell me the reason why it is blocked and unblock it?
https://imgur.com/a/PywokZw
Thank you!!![Smile :)](./images/smilies/smile.gif)
I have whitelisted an email but it is still blocked by Mailscanner.
The document has several attachments but I don't usually have problems with pdfs.
Can anyone tell me the reason why it is blocked and unblock it?
https://imgur.com/a/PywokZw
Thank you!!
![Smile :)](./images/smilies/smile.gif)
- 13 Sep 2020, 11:51
- Forum: MailScanner Front-End
- Topic: Spam appears blocked, but user receives all the spam.
- Replies: 2
- Views: 2890
Re: Spam appears blocked, but user receives all the spam.
Hello Sarah!
It seems to work now.
Thank you!
It seems to work now.
Thank you!
- 11 Sep 2020, 16:22
- Forum: MailScanner Front-End
- Topic: Spam appears blocked, but user receives all the spam.
- Replies: 2
- Views: 2890
Spam appears blocked, but user receives all the spam.
Hello!
I can see from the WHM that Mailscanner Front-End shows (in black) the blocked spam, however the user receives all blocked spam emails in their email account.
Can someone tell me how to fix it?
Thank you!
I can see from the WHM that Mailscanner Front-End shows (in black) the blocked spam, however the user receives all blocked spam emails in their email account.
Can someone tell me how to fix it?
Thank you!