ConfigServer Community Forum

Hello Sara,

Thanks for your comment, but If you look closely in the first image you can see in white color (and not in green), which means that the mail is filtered even though it is in the white list.

In the following image you can see how Cpanel blocks it.

https://imgur.com/a/aZZl7VR

Regards

Hello,
I have whitelisted an email but it is still blocked by Mailscanner.
The document has several attachments but I don't usually have problems with pdfs.
Can anyone tell me the reason why it is blocked and unblock it?

https://imgur.com/a/PywokZw

Thank you!!

Hello Sarah!
It seems to work now.
Thank you!

Hello!

I can see from the WHM that Mailscanner Front-End shows (in black) the blocked spam, however the user receives all blocked spam emails in their email account.

Can someone tell me how to fix it?

Thank you!