Deleted emails don´t free space in cpanel

jcorreia · #1 20-07-2007, 01:36 PM

Hi,
after the upgrade to cpanel11, I´ve entered in an user account and deleted some emails, because he was with the quota full.
Strange thing happened, in Cpanel it remained sayinf that this user still had 10m of email, and when somebody tried to send a email to him, it returned also stating the quota is full.
I guess it´s some change in cpanel. The mail sizes in cpanel and mail manage (by domain, when you see all mail boxes) have diferent sizes.
Please check this.

Thanks,
Jorge Correia

verdon · #2 27-08-2007, 04:57 PM

same for me...

chirpy · #3 03-09-2007, 10:27 AM

I would guess that cPanel is caching the information. If that is the case it should correct the details after a set amount of time (15 minutes perhaps).

verdon · #4 03-09-2007, 02:28 PM

Quote:

Originally Posted by chirpy

I would guess that cPanel is caching the information. If that is the case it should correct the details after a set amount of time (15 minutes perhaps).

I'd have to check again to be sure, but I think I tried that and waited it out over 24 hours, without success.

paonza · #5 13-02-2008, 09:11 AM

Quote:

Originally Posted by jcorreia

Hi,
after the upgrade to cpanel11, I´ve entered in an user account and deleted some emails, because he was with the quota full.
Strange thing happened, in Cpanel it remained sayinf that this user still had 10m of email, and when somebody tried to send a email to him, it returned also stating the quota is full.
I guess it´s some change in cpanel. The mail sizes in cpanel and mail manage (by domain, when you see all mail boxes) have diferent sizes.
Please check this.

Thanks,
Jorge Correia

I still have this problem!!
WHM 11.15.0 cPanel 11.17.0-R19434
CENTOS Enterprise 4.6 x86_64 on standard - WHM X v3.1.0
cmm: v1.07

solutions??

Manojb · #6 14-02-2008, 01:09 PM

Delete the file maildirsize from the following path "/home/username/mail/domain.com/email" and then check your mail box quota.

BurakUeda · #7 30-04-2008, 12:19 PM

Exactly same problem here. And I waited way more than 24 hours.
Cpanel 11, cmm 1.09

By the way, IIRC Cpanel had a "Delete emails in every xx days" option in old versions, where did it go?

chirpy · #8 01-05-2008, 02:54 PM

That's a cPanel caching issue and nothing to do with cmm.

Fabio2008 · #9 16-05-2008, 03:27 PM

CMM should delete/edit the following file when changes are made:

/home/<cpanel account>/.cpanel/email_accounts.cache
/home/<cpanel account>/.cpanel/email_accounts.yaml

expecialy the .yaml file!